Terms of Service

These terms govern your use of Taylor's Fleet Services ("the service"), which is provided by TayTech Innovations LLC ("we", "us"). By creating a fleet you accept them, and the version you accepted is recorded against your fleet with the date, the account that accepted, and the address it was accepted from.

1. What This Service Is

Taylor's Fleet Services is software for running the operations of a vehicle rental fleet: scheduling cleanings, tracking expenses and receipts, recording maintenance, and reporting on per-vehicle profitability.

The service is sold to businesses operating in the United States, for use in running a business. It is not for personal or household use, and by creating a fleet you confirm you are using it for a business.

Taylor's Fleet Services is independent software. It is not affiliated with, endorsed by, or sponsored by Turo Inc. Turo is a trademark of Turo Inc. and is named only to describe the rental platform many of our customers use.

2. What Taylor's Fleet Services Does Not Do

Taylor's Fleet Services does not manage your listings, set your prices on any marketplace, communicate with your guests, or access any account you hold with a rental marketplace. Nothing in this service reads or writes your Turo account.

3. Your Account and Your Fleet

You are responsible for the accuracy of what you enter, for the people you invite into your fleet, and for what those people do with the access you grant them. You may remove their access at any time.

You are responsible for keeping your own credentials secret and for any activity under your account. Tell us promptly if you believe an account has been used without your permission.

4. Your Data

Your fleet's data is yours. You can export your records at any time from within the product, in a machine-readable form. The download includes the files you uploaded, such as receipt images, vehicle documents and photos, alongside your records. It names what it leaves out, which is: three tables of derived or third-party data that are not your records (rebuilt utilization intervals, and other people's marketplace listings with our scan bookkeeping for them); the access tokens for any account you have connected, which appear as [redacted] because a live token in a downloaded file is a working key to that account; the archived original of each payment email you forwarded, which appears as its size only (download the originals from Payments first if you want them); your members' names and email addresses, which belong to their own accounts, so members appear by account number; and pending invitations and requests to join.

You can delete your fleet and everything in it, including the files you uploaded. Its records are removed from the live service immediately. We keep one recovery copy of the records, as the export holds them, and the files you uploaded, for 30 days so that an accidental deletion can be reversed on request, and delete them at the end of that window; deleted data also ages out of existing backups within 30 days. After that it is gone and we cannot recover it.

We do not sell your data, and we do not use it to train models.

5. What You Are Responsible For

You remain responsible for your own legal and tax obligations, including any information return you issue to a contractor, any disclosure you owe a driver about vehicle telematics, and any agreement you have with a rental marketplace. Figures this software produces are a starting point and are not tax advice.

6. Payment

A new fleet gets a free trial of 14 days from the day it is created, with no card needed. Each car gets one free trial: a fleet whose cars have already had a trial in another fleet starts without one, and adding such a car during a trial ends it. During the trial, cleaners are asked automatically as for a subscribed fleet, but photos are not checked for cleanings. Subscribing during the trial ends it, and the first month is billed that day. When the trial ends, the rest of the service pauses until you subscribe; your data is kept, and you can still add cars, export your data or close your fleet. A fleet that never subscribes, and that nobody signs in to for 60 days, is closed after a warning email, as the Privacy Notice describes.

Subscriptions are billed monthly in advance. Prices exclude applicable sales tax, which is added where we are required to collect it. If a renewal payment fails, your fleet keeps working for 7 days from the renewal date; if it is still unpaid then, your fleet pauses until billing is current, and your data is kept. You may cancel at any time and will not be charged again; we do not refund a period already begun, with one exception. If you cancel within 30 days of your fleet's first paid charge, the subscription ends that day and that first charge is refunded in full, automatically. Closing your fleet counts as cancelling. This applies once per fleet, only to the first paid charge, and not to a fleet whose cars already had it in another fleet; later charges are not refunded.

We may change prices with 30 days' notice. A price change takes effect at your next renewal, and cancelling before that renewal is how you decline it.

7. Availability

This service is provided as-is and as-available. We do not promise uninterrupted availability, and we do not offer a service-level agreement. We take nightly off-site backups and test that they restore, but you should keep your own export of anything you cannot afford to lose.

8. Limitation of Liability

Read this section. It limits what you can recover from us.

No indirect damages. Neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost bookings, lost goodwill, or the cost of substitute software, whether or not the possibility of those damages was known.

Cap. Our total liability arising out of or relating to this service, across all claims combined, will not exceed the greater of (a) the fees you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars. This cap applies whether the claim is in contract, tort, statute or anything else.

What is not capped. Nothing in this section limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or anything else that cannot be limited under applicable law.

Why this is here. You are paying tens of dollars a month for a tool that records information about a business worth far more than that. The cap keeps the price of the tool and the risk of the tool in the same order of magnitude. If that is not an acceptable trade for your business, do not rely on this service as your only record.

9. Indemnity

You will defend and indemnify us against claims arising from your use of the service in breach of these terms, in particular claims brought by your renters, your contractors, or a marketplace whose agreement you have broken. We will tell you promptly about any such claim and let you control the defense.

10. Suspension and Termination

You may stop at any time by cancelling and deleting your fleet.

We may suspend an account that is not paid up, that is being used to break the law, or that is threatening the stability of the service for other customers. Except where the law is being broken, we will tell you first and give you a chance to put it right. If we discontinue the service entirely, we will give at least 60 days' notice, and your export remains available throughout.

11. Governing Law

The provider of this service is TayTech Innovations LLC, a limited liability company organized under the laws of the State of Ohio, formed on March 8, 2024, EIN 99-1855712.

These terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws rules, and the state and federal courts sitting in Ohio have exclusive jurisdiction over any dispute arising out of or relating to them.

12. Changes

We may change these terms. Material changes require your acceptance before you continue using the service; the version you accepted is recorded against your fleet, and a new version is what triggers the request to accept again.

Contact

Questions about this document go to the support address shown on the sign-in page and in the in-app guide.