Privacy Notice

version: 2026-08-23 # Privacy Notice This notice covers Taylor's Fleet Services. "We" and "us" mean TayTech Innovations LLC, which provides it and is the controller of the information described under "What we collect about you" below. ## What we collect about you Your name, email address, and the business details you enter when setting up your fleet: business name, address and phone number. We also keep the ordinary records of an account — when you signed in, from what address, and what you changed — because they are what an audit trail is. ## What we hold on your behalf Operating a fleet means this software holds records about your vehicles, your expenses, the people who clean and manage your cars, and the trips those vehicles are booked for. Some of that describes other people — your cleaners, and the guests who rent your cars. **For that data you are the controller and we are the processor.** Your guests have no relationship with us. We process their information on your instructions in order to provide the service to you, and for nothing else. See the Data Processing Addendum. ## Email you forward to us If you use receipt forwarding, you send us copies of messages you choose to forward. We read only messages from a published list of senders we can parse. Anything from any other sender is discarded on arrival without its contents being read or stored; we keep only the sender address and subject line, for 45 days, so you can see that your forwarding rule is set up wrongly. Because forwarding breaks the original message's cryptographic signature, we cannot prove a forwarded receipt genuinely came from the sender it names. ## Who else sees it We use these subprocessors: - **Fly.io** — hosting and data storage - **Stripe** — subscription payments, and payouts to your contractors if you enable them - **Anthropic** — reading text from photographs you supply, such as odometer readings - **Google** — the Drive account YOU connect, holding your cleaning photos - **Bouncie** — the telematics account YOU connect, if you use one Where you connect your own Google or Bouncie account, that data is in your account under your agreement with them, not ours. We do not sell personal information, we do not share it for advertising, and we do not use your fleet's data to train models. ## Telematics If you record vehicle location, you are recording where someone else is driving. Several jurisdictions regulate that directly and the obligation to disclose it falls on you as well as on us. This feature is off unless you turn it on. ## Where it is stored In the United States, on Fly.io infrastructure. Storage volumes are encrypted at rest by the hosting provider and all traffic to the service is encrypted in transit. ## How long we keep it For as long as your fleet exists. When you delete your fleet, its data is deleted from the live database immediately. Backups are snapshots taken nightly and pruned on a rolling schedule — 14 kept locally and 30 off-site — so deleted data ages out of the last backup containing it within 30 days. We do not restore a deleted fleet from a backup, and we do not keep a copy after that window. Discarded inbound email metadata is kept for 45 days, as described above. ## Your rights Depending on where you live, you may have the right to access the personal information we hold about you, correct it, delete it, receive a copy in a portable form, or object to particular processing. Californian residents additionally have the rights described in the CCPA, including the right not to be discriminated against for exercising them — and note that we do not sell or share personal information, so there is nothing to opt out of. For your own account data you do not need to ask us: export and deletion are both available inside the product, and export produces the complete record in a machine-readable form. For anything else, or for a request about data we hold as your processor, write to the support address. We answer within 30 days. If you are a renter or contractor of one of our customers, your relationship is with them: send your request to the fleet you dealt with, and we will assist them in answering it. ## Contact Questions about this document go to the support address shown on the sign-in page and in the in-app guide.