Tolls and Tickets on Turo: How to Charge the Guest

This guide is for US hosts. Turo's rules differ in Australia, Canada, France and the UK. Everything below was read from Turo's help center on October 25, 2026.

How do I charge a Turo guest for tolls?

Send the guest a reimbursement invoice from the trip on Turo, within 90 days after the trip ends. If your toll account is linked to Turo, Turo drafts the invoice for you.^[1][4]

With a linked toll agency. Turo sends an auto-generated invoice 7 days after the trip ends.^[1] Open the trip, choose Create or view invoices, review the invoice and send it. A toll the agency posts later still needs a manual invoice.^[1]

Without a linked agency:

1. Open the trip's Details page.
2. Choose Create or view invoices, then Create invoice.
3. Choose Toll, then Continue.
4. Add photos of the toll bill showing the date, time, place and plate or VIN.
5. Use photos whose file data shows the date, time and location.
6. Add other incidental costs with Add another charge, then send.^[1]

Source: Turo's toll guide, updated July 29, 2026.

What are Turo's deadlines for tolls and tickets?

The main deadline is 90 days after the trip ends.^[3] A notice that arrives later can still be claimed through Turo support, but only within tight limits.^[1][2]

Sources: Turo's toll and ticket guides (July 29, 2026), and its invoice guidelines (September 21, 2026).

On trips of 60 days or longer, you can invoice tolls and tickets during the trip. Only one invoice can be open at a time.^[1][3]

Can I charge the guest for toll admin fees?

Sometimes. It depends on why the toll agency added the fee.^[1]

You pay the fee when:

• you paid the toll late^[1]
• your transponder's prepaid balance fell too low^[1]
• the car had no transponder where one was needed^[1]

The guest pays when:

• the toll was outside your transponder's coverage area^[1]
• the fee came from a ticket for speeding through a toll plaza^[1]

One more rule for US hosts: a toll bill with no plate or VIN is only reimbursable in one case. You must have sent the guest the transponder ID through Turo messaging within 24 hours of trip start.^[1]

How do I charge a guest for a parking or speeding ticket?

Use the same invoice flow, but choose Tickets. Attach photos of the ticket and a photo of your receipt for paying it.^[2]

The ticket photos must show the date, time, place and plate. As with tolls, the photos' file data must show the date, time and location.^[2]

You can charge the guest for:

• traffic tickets from the trip, plus admin, processing and convenience fees^[2]
• parking tickets from the trip, or from up to 24 hours after it ends^[2]
• late fees on a parking ticket the guest got in person, if you learned of it after the due date^[2]
• admin fees tied to speeding through a toll plaza^[2]

If the car is registered to a person rather than a company, some charges are off limits. You cannot charge for tickets about the car itself, such as tinted windows, "fix-it" tickets or lapsed registration.^[2] Nor can you pass on late fees for a ticket you received in time but paid late.^[2]

Should I pay a speeding ticket or transfer it?

For speeding, red lights and other moving violations, you may be able to transfer liability to the guest. To improve your chances, Turo says, do not pay the ticket.^[5]

In the US, upload a photo of the ticket to the trip's Trip photos. Then ask the guest for the details through Turo messaging. If the guest does not answer within 24 hours, contact Turo support, who share the details you need.^[5]

Parking tickets cannot be transferred, so invoice those instead.^[5] Rules on transfers vary by city and state, so check your local process.^[5] Source: Turo's transfer guide, updated May 4, 2026.

What happens after I send the invoice?

The guest has 48 hours to pay or dispute it. Paid invoices go into your trip earnings.^[3]

If the guest disputes it, you have 72 hours to cancel and resend a corrected invoice, or escalate to support. An invoice the guest ignores goes to Turo support on its own.^[3]

Send only charges that qualify. Turo's violation fees for an ineligible invoice are $50, then $200, then $500 for later ones. Turo also takes back any reimbursement paid on it.^[6]

Never ask a guest to pay a toll or ticket outside Turo. Turo charges a $150 fee plus $5,500 in liquidated damages for requesting or accepting payment off the platform.^[6]

How do I stop tolls slipping past 90 days?

A toll slips past 90 days when mail sits unopened, or when nobody can match the notice to a trip. A little routine prevents both.

• Link your toll account. If a car is registered by plate and transponder, link it by transponder.^[4]
• Link every new car. Turo says a car added later must be linked too.^[4]
• Keep exact trip times. A notice gives a date and time; you need to know who had the car then.
• Log your own drives. Tolls from cleanings, shop runs and deliveries are not the guest's to pay.
• Open the mail weekly. If an owner receives the car's mail, ask them to forward notices the day they arrive.
• Pay tickets on time. Late fees on a ticket you held become yours.

How Taylor's Fleet Services handles this

Upload a toll bill, parking ticket, camera notice or toll agency statement on the Tolls and Tickets page, as a photo, PDF or CSV. Taylor's Fleet Services reads each charge and matches it, by plate and time, to the guest's trip, a team member's drive or the host. For a Turo trip, it shows Turo's deadline and what the invoice needs, and can alert you when 14 days are left. You still send the invoice yourself, on Turo.

Click around a live demo fleet with no sign-up: taylorsfleet.com/explore