Taylor's Fleet Services
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Turo Cleaning Fee: What Hosts Can Charge in 2026

Updated · By Taylor Luehrs, Turo host in Dayton, Ohio

The Turo cleaning fee is a $150 charge, plus a 3% Turo admin fee, that a guest pays when they return your car in a mess that goes past normal use.[2] It is not a fee you can add to every trip. Here is what qualifies as of October 2026, how to report it, what you keep, and how to pay for everyday cleaning instead.

Can I add a cleaning fee to every Turo trip?

No. Turo's list of what a trip costs has no cleaning fee, and Turo tells guests they are not expected to clean the car before returning it.[9][2] Extras cannot be used to collect a deposit or a convenience fee, and you cannot make any Extra a condition of booking.[8]

So routine cleaning has to come out of your daily price. The example further down shows how much.

When can I charge the Turo cleaning fee?

Only when the mess could only have come from irresponsible or abusive use, and you have photos.[1][3] Turo lists these as eligible:

  • Biowaste or bodily fluids.
  • Spills or waste inside the vents, or between the door panel and the window.
  • Major stains over a large part of the interior that need steam cleaning or a full detail.
  • Extreme caked-on mud, dirt, sand or insects that need a professional exterior detail.
  • Significant amounts of pet hair.[2]

These do not qualify:

  • Small messes you can throw away, wipe or vacuum: wrappers, bottles, sand, dirt, crumbs.
  • Outside dirt a car wash removes.
  • Water stains, minor spills and sticky spots.
  • Bad smells, smoke smell included.[2]

Pets have their own rule. Service and assistance animals can ride in any car. A pet can ride only in a car marked "pet friendly", or with your OK in Turo messaging. If they bring one without it, or return the car with a lot of animal hair, you can charge the cleaning fee.[6] A guest who bought a pet Extra can still be charged for an eligible mess.[7]

How much is the fee, and how much do I keep?

In the US the guest pays $150, plus a 3% Turo admin fee.[1] You keep 100% of an approved cleaning fee. Your earnings plan's share (70%, 80% or 90%) does not apply to it.[10][11]

How do I report a cleaning issue on Turo?

Within 72 hours of the trip ending:

  1. In the Turo app, open Trips, pick the trip, and open its Details page.
  2. Tap Report Issue, then Cleaning violation.
  3. Add photos from before and after the trip. They must be taken no more than 24 hours before the trip and no more than 24 hours after it ends.
  4. Add a note for support if you like, then submit.[3]

Turo asks for 48 hours to review it. You can check the status in the Turo Help Center under My Conversations.[3]

What is Turo's smoking fee?

Also $150, with the same 72-hour window.[4][5] A smell alone is not enough. Turo needs one of these:

  • The guest admits smoking or vaping in the car.
  • Ash that is clearly not sand or dirt.
  • Burn marks in the check-out photos that are not in the check-in photos.
  • A smoked cigarette or joint left in the car.[4]

The photo rules are strict. Pre-trip photos must be taken no more than 24 hours before the trip starts and uploaded no more than 24 hours after it starts. Post-trip photos must be taken and uploaded within 24 hours of the trip ending. Turo will not process a report with missing or late photos.[5]

What if my car is not clean when the guest arrives?

The guest can cancel at check-in. Turo treats it as a host cancellation: you are charged $50 and paid nothing for the trip.[1][12] Smoke smell at check-in is treated the same way.[4] If you cannot get a car clean in time, Turo suggests snoozing or unlisting it instead.[1]

Does $150 cover a real cleanup?

Often not. Housecall Pro's 2026 price guide puts an interior detail at $150 to $350 and ozone odor removal at $50 to $150.[13] Here is a made-up bad return on the Balanced plan, where you keep 80% of the trip price.[11] Every figure below is an example, worked to show the method, not a forecast of what a return will cost you.

Item Amount
Cleaning fee paid to you +$150
Interior detail for a drink spilled into the vents −$250
One day off the road at $80, at your 80% share −$64
Net −$164

The fee softens a bad return. It does not pay for it.

Now routine cleaning. Say each turnover costs you $40. To keep $40 at an 80% share, the trip price has to carry $50 ($40 ÷ 0.80). On a 3-day trip that is about $16.67 a day; on a 7-day trip, about $7.14. Short trips cost more to clean per day, so price them that way.

How do I avoid cleaning disputes?

  • Take photos before and after every trip, inside the 24-hour windows.
  • Mark a car pet friendly only if you are ready to clean pet hair out of it.
  • Use the same turnover checklist every time. Ours is the Turo cleaning checklist.
  • Report within 72 hours of the trip ending. After that, the window to charge the fee has closed.[3]

How Taylor's Fleet Services handles this

Bookings come in automatically from Turo's booking emails, and your team members are asked to clean each car after every trip, so you are not the one chasing each turnover. The photos they upload are kept with the car as untouched originals, which is what a cleaning report needs. Every car shows its profit and its expenses by category, so you can see what cleaning really costs on each one.

On Garage, the first team member on your list is asked. From Host up, backup team members are asked one at a time until one says yes. Plans are one flat price for the whole fleet, never per car. Flat: free up to 2 cars, $29/mo up to 5 cars, $49 up to 20, $99 up to 50, $179 up to 100, $349 up to 250, $649 up to 500n/a

Click around a live demo fleet with no sign-up: taylorsfleet.com/explore

Sources

  1. [1] Cleaning policy | Hosts, Turo. Updated ; checked .
  2. [2] Cleaning policy | Guests, Turo. Updated ; checked .
  3. [3] Report a cleaning issue, Turo. Updated ; checked .
  4. [4] No smoking policy | Hosts, Turo. Updated ; checked .
  5. [5] Report a smoking issue, Turo. Updated ; checked .
  6. [6] Service animal and pet policy | Hosts, Turo. Updated ; checked .
  7. [7] Adding Extras to a trip, Turo. Updated ; checked .
  8. [8] How Extras work | Hosts, Turo. Updated ; checked .
  9. [9] Trip costs, Turo. Updated ; checked .
  10. [10] Earnings and host share, Turo. Updated ; checked .
  11. [11] Earnings plans in detail | US hosts, Turo. Updated ; checked .
  12. [12] Violation fees | Hosts, Turo. Updated ; checked .
  13. [13] Car detailing prices 2026, Housecall Pro. Updated ; checked .

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